Many businesses encounter situations where their IT / Technology knowledge is not as strong as they would like it to be in a customer service situation. This is very common, but exorior can help you should you ever find yourself in this situation.

We are well versed in representing clients & partners when they deal with customers and can ensure your business portrays an informed, professional and progressive image as concerns IT & Technology in any customer service interactions.

In addition to attending meetings as part of your team, we can also simply provide advice and guidance on literature, marketing, feedback & supplier questionnaires to make sure your communications to existing or potential customers is always clear & authoritative as concerns any IT or Technology questions they may have.

With IT systems & processes featuring ever more heavily in business cases, bid documents, quote submitals and supplier approvals  / reviews we can provide our partners with the security of knowing that all their communications concerning IT & technology have been carried out to the very highest of standards, be it to customers, clients, investors or any other associated interests.

Additionally it is now very common for customers to be offered a range of self-service, online, systems by which they can interact with potential suppliers. exorior can assist you in reviewing if and how you could be providing such services, whether they could give you significant competitive advantage, and / or where they could be improved if you already provide access to your customers in this way.

If you think we might be able to help you please do contact us.